General terms & conditions - Boulevard Diamonds

General terms & conditions

WEB STORE POLICIES:

1) Shipping

Shipping is available in North America only. Boulevard Diamonds DOES NOT ship internationally.

All online orders will be shipped in Canada with an estimated delivery between 7 and 10 business days and is the US between 10 and 14 days. 

If your order includes an item that is backordered or qualifies as a special order you will be contacted via phone or email, confirming the estimated delivery time. Your confirmation will be require to proceed with the order.

Boulevard Diamonds offers FREE SHIPPING

In Canada Free on orders over $100 and $7.95 on orders under $100
In US Free on orders over $200 and $12.95 on orders under $200

 2) Return Policy

Online items purchased can be returned for a full refund or store credit (minus shipping charges) within 30 days of receipt of order.  

Prior to shipping the merchandise to us. Please contact us to obtain a Return authorization number. 

Please note that all return shipping charges are the responsibility of the customer unless otherwise agreed upon. Under no circumstance will a return or exchange be accepted if the merchandise is in less than re-sellable condition – merchandise must be unworn, in the original packaging. Custom orders and special orders are final sales and not refundable.

We reserve the right to have all major stones inspected before a refund is authorized.

Please contact Boulevard Diamonds if the merchandise received has been damaged or is not in appropriate condition. Exceptions to return policy will be made on a case by case basis.

IN STORE POLICIES:

1) Refund:

Return product for full refund or exchange within 14 days of purchase. Full refund will be given if the following conditions are met:

  • All items must be unworn
  • All items must be in their original packaging
  • An original sales receipt must be presented

Boulevard Diamonds cannot be held responsible for any lost or mis-shipped items during personal returns.

We reserve the right to have all major stones inspected before a refund is authorized.

If you have any questions please call us at 780-756-1230 and we would be happy to assist you with your request.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE